FAQ

Below are some common concerns, or frequently asked questions.

WHEN WILL MY ORDER SHIP?

For processing (order preparation), please allow 1-2 business days.

For your shipping time, please allow 3-5 business days.

HOW CAN I TRACK MY ORDER?

You will receive an email with a tracking number once your order is processed and has been shipped.

CAN I CANCEL MY ORDER?

You are able to cancel or make changes to your order prior to the receipt of your tracking number.

CAN I GET A REFUND?

Products received by all customers are ineligible for a return or refund.

I THINK MY PACKAGE WAS LOST OR STOLEN, WHAT DO I DO?

Once orders are placed with shipping carrier and in transit, Muted Beauty is not responsible for lost or stolen packages. Please contact carrier to file a claim for missing shipment.

HOW DO I CONTACT YOU?

Email us: contact@mutedbeauty.co